Refund Policy

Thank you for supporting SeSTA and our flood relief initiatives.

As donations are voluntary contributions made to support humanitarian and charitable activities, they are generally non-refundable.

Refund Eligibility

A refund may be considered only under the following circumstances:

• Duplicate payment.
• Incorrect donation amount due to a technical error.
• Unauthorized transaction, subject to verification.
• Payment processed multiple times for the same donation.

Refund requests must be submitted within 7 days of the transaction.

Refund Request Process

Please email us with the following details:

• Donor Name
• Transaction ID
• Date of Donation
• Amount Donated
• Reason for Refund

Email: hr@sesta.org | sestaho@sesta.org

Phone: +91-6003054645

After verification, eligible refunds will be processed to the original payment method. After verification and approval, eligible refunds will be initiated within 7–10 working days and will be processed to the original payment method. The time taken for the refunded amount to reflect in the donor’s account may vary depending on the bank or payment service provider.

SeSTA reserves the right to approve or reject refund requests after review.